Refund Policy

NEON Litter Refund Policy

NEON Litter wants you to be 100% satisfied with our cat litters. The following policy applies to any order cancellations, replacements or refunds, as applicable. CANCELLATIONS Orders may be cancelled by customers only if the cancellation is requested and received prior to the product shipping. If a purchased product is out of stock, has errors in pricing or of any unforeseen discrepancy, orders may not be cancelled and you will be notified. NEON Litter reserves the right to cancel any order for any reason with notification of the customer, including the right to cancel any order due to perceived or confirmed misuse, abuse or manipulation of any of NEON Litter’s cancellation, replacement and return policy or process. REPLACEMENTS AND REFUNDS NEON Litter will accept a request to replacement if the product was received damaged. If a replacement is requested, NEON Litter will ship the replacement product at its earliest convenience and you will receive a notice that the replacement product has shipped. NEON Litter is a new type of litter so read and follow instructions to get the best results. Usage instructions are on the bag itself and in our FAQ section of this site. NEON Litter will not refund orders based on incorrect usage of the product or a cat not acclimating to the litter. Most cats will accept a new litter outright but some cats require a transition period of mixing of old litter and new litter. If your cat has an issue adjusting to NEON please refer to the FAQ section or contact NEON Litter at 864-261-3546 or info@neonlitter.com for suggestions. For a refund, send unused bags back after receiving a Return Authorization. NEON Litter pays for the shipping to the customer but shipping costs for returns will be deducted from the total refund amount. If a replacement or refund is required email orders@neonlitter.com and put RETURN or REFUND in the subject line. Please include your NEON Litter order number and the reason for the replacement or refund request. Product must be returned unopened. Refunds amounts will be a prorated amount of the original order. Our customer support team can be reached email at hello@neonlitter.com or 864-261-3546

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